Developing your skills as an adviser
Whether you are a careers adviser, or a teacher supporting students, you'll need to continually reflect on your careers practice to keep improving the value of what you do. We can help with some of this...
KnowledgeWith 370 higher education providers and around 37,000 courses in the UK, how can advisers keep up-to-date? As these numbers prove, knowing every course requirement is impossible.
Your role is about helping students identify the right sources of information and ensuring they can understand, process and prioritise it in order to reach decisions.
Resources to consultThere's a range of key resources which you need to check regularly:
- Ucas website: an obvious place to start. Know what it offers, how to navigate it and keep abreast of new elements.
- Ucas monthly email: are you on the mailing list? It carries crucial information to keep you up to date. For example, every May Ucas will update advisers on details of how Confirmation, Clearing and Adjustment will work at results time in August.
- Media: BBC, The Guardian and The Telegraph websites all have education sections covering new developments and topical issues. The Times Higher Education (THE) should also be on your regular reading list.
- Advice websites: here on Which? University you'll find lots of advice - browse our Get Advice pages and consult our course search for up-to-date information on courses, entry requirements and more. Have a regular check on other relevant sites featured in our article, Career tools and resources.
- Which? University monthly newsletter: our dedicated email for advisers and teachers is packed with our latest resources and timely advice. You can sign up to receive these for free here.
Events to attendNetworking is also essential to ensure you keep up-to-date. Attending events allows you to you have face-to-face contact with admissions staff and network with colleagues from other schools. Making good use of LinkedIn or Facebook is a good idea too.
Here are a few ideas to get you started:
- Ucas: bespoke topic events plus an annual national conference.
- CRAC (Careers Research and Advisory Centre): holds an annual ‘Decisions at 18’ event with a wide range of speakers on current key issues affecting students, whether they are planning to go to university or to follow another post-18 route.
- University conferences for teachers and advisers: you can't attend them all but ensure either you or colleagues go to a couple per year.
ListeningStudents will only take on board advice if you have listened to them and demonstrated genuine empathy. This skill doesn't always come naturally, but luckily it can be developed.
Ask a student if you can record a one-to-one session to enable you to reflect on your guidance. Listen to it, and even ask colleagues to listen and feedback, too. Did you exhibit the following characteristics?
- Listening (lots!)
- Questioning/asking for clarifications
- Occasional summarising
- Challenging ideas if they are wrong or inconsistent
- Giving information based on what the student has said
- Agreeing actions to be taken.
Be sensitive to cultural or other issues too - for example, some students applying for a university far from home is not feasible.
CommunicationFrom students and parents to university admissions staff, there is a wide range of people you need to communicate with. Here's some ways to do this to best effect.
Communicating with colleagues, students and governors:
- Send a regular careers 'newsletter' featuring Ucas issues, university and apprenticeship news, upcoming deadlines and events.
- Plan into the calendar training to renew/refresh skills – on topics like Ucas reference writing or personal statement support.
- Keep governors informed of progression information and your analysis of student destination data.
- Besides 'traditional' formats such as assemblies, social media is an excellent means of ensuring everyone knows about deadlines, visits and events.
- A key audience which needs to be engaged and informed – think school website, newsletters, parents' events - in order to be reassured.
Nearby or partner schools:
- Network with neighbouring or partner schools through organising shared events. For example, few schools have many medicine applicants so a medical school's outreach or Widening Participation team is more likely to come to speak if you have 20 from the wider area. Find out who has the same role as you and get in touch with them.
- Attend as many university conferences and professional development events as you can to stay up to speed.